If we include a prepaid label in your new equipment's box Attach the prepaid shipping label to the return kit.Pack up the equipment you're sending back to us.You'll get a receipt confirming your return, and we'll also know your equipment is on its way.FedEx Office ® Pack and Ship or The UPS Store ® will send your equipment back to us at no charge to you.Don't know your account number? Look on your bill, or learn how to find it now. Just take your unboxed equipment and nine-digit account number to a company-owned FedEx Office Pack and Ship or The UPS Store. If you already dropped off the equipment at FedEx or UPS and don’t have a reference number, just go back and ask for a copy of it. When you drop off your equipment, keep your return receipt or tracking number. Go to Sustainable Electronics Recycling International (SERI) or Earth911 Recycling Center Directory to find a recycling site near you.DSL internet - Find out how to return your DSL equipmentĭispose of equipment you don't want to or can't return.Wireless - Get info on how to return your wireless device.Equipment you own like extenders, HDMI cables, or Ethernet cablesĪntenna and accessories like the mount and pole.Terminals (ONTs) that may be found in closets, garages, attics, or outside your home Wall-mounted equipment like Ethernet jacks, Fiber jacks, or Optical Network.Wi-Fi extenders if they're included as a part of your Extended Wi-Fi Service.What to returnWhile each return process may be different, we have a general list of what you should send back and what you can keep. We’ll ask for your email or mailing address where we can let you know exactly what to return. Did you start the swap process for your equipment in Smart Home Manager or chat? Have you already spoken to an agent about your return? Check your email for what you’re required to send back and next steps.įYI: If you’re expecting an email but don’t see it, check your spam or junk folders.ĭo you need help returning your equipment? Based on your service and equipment, what you’re required to return may vary.

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